Employee Monitoring and Process Settings
Different Employee Rights and Authorities
A great advantage of the TISS Optic system is its complete modularity in building permissions for each employee. TISS contains dozens of settings that allow work to be personalized as much as possible for every employee. Even seemingly minor details can be individually configured:
- which employee can perform cancellations,
- who can grant discounts,
- what the allowed maximum discount amounts are,
- who can see the profit margin,
- who can edit data in the work card,
- who can export the client database,
- and much more.
The level of personalization is so advanced that the system can adapt to any requirement.
Employee Monitoring
The online system also provides an excellent overview of employee activity. It records login and logout times as well as actions performed within the system. This makes it relatively easy to find out who created, edited, accepted payment for, or deleted an order. Combined with managerial reports, the system alerts you if a sale appears suspicious, has a low margin, or shows other suspicious characteristics.
Process Settings
Many companies struggle with properly setting internal processes and responsibilities for specific tasks. Since TISS Optic allows each employee to be assigned specific system permissions, it enables clear definition of processes, outlining who can do what and how to escalate particular situations to supervisors. The system also supports managerial and accounting approaches. The hierarchy of subordination and supervision is fully customizable in the system settings for each company.
Optics with Multiple Branches and Savings on Service Technicians
TISS is an ideal system for companies with multiple branches and warehouses. Company management has an overview of sales at each branch, and it is up to privileges and settings to ensure that each branch has access only to its own data and information. Unifying branches under one online system gives owners detailed insight not only into branch performance but also into individual employee performance. TISS Optic is an online software, which offers the invaluable advantage that nothing needs to be installed on any computer. You never need to update anything individually at each branch; all settings can be done by you from the comfort of your home or by us at the server level. This also minimizes your costs for service technicians since TISS Optic has no special requirements for your computers’ performance. A simple computer capable of browsing the internet and an internet connection are all that’s needed.
